First, register your email address using our sign up function. Once you have verified your email address, click on your name and setup your profile using the " edit profile " function.Don’t forget to setup the Payments tab so you can rent out items via Kindershare!
The information is required to ensure compliance with Australian legislation as part of the Know your customer regulations put on all payment providers. Kindershare does not collect or keep this information - it is sent directly to our payment provider, stripe.com .
Kindershare is a growing business and is rapidly expanding across Australia. By listing your products on our site, then sharing the listing on Facebook or Instagram, you can help us grow in your local area.
Unfortunately Paypal does not allow us to easily pay the owners of the products. For the convenience of owners, we use Stripe. Your credit card data is never stored on our servers and payments are processed securely and directly with them.
- Request an item and enter your credit card details to Kindershare.
- Once the owner has accepted your request, your credit card will be charged the fee. A hold will also be placed on your credit card for the bond amount – this is similar to one that is taken when you check into a hotel.
- On the day of pickup, collect the item and provide your code word to the owner.Check the item for any pre-existing damages and take photos if required.
- On the return date, return the item to the Owner. The owner will check the item and if there are no issues, the bond will be released in 2 days.
You will only pay the amount shown on each product listing. Your credit card will be charged the rental fee (e.g. $10 per week) and a delivery fee. A hold will also be placed on your credit card for any Bond amount that the owner selects. This will be released 48 hours after return of the goods. There are no monthly subscription fees.
If the items you rent are damaged or not returned, additional charges may be payable.Please refer to the specific FAQ below.
You will need to pay the amount listed on the product page, even if you want to return it before the due date. Part-refunds are not available.
The code word provides evidence to Kindershare that you have received the goods. It means that the owner won’t get paid for the items unless you actually pick them up.
We encourage you to first raise the issue with the owner on pickup. If you are not comfortable with renting the equipment after having seen it, please do not provide the owner with the code word. Contact us to provide any other feedback.
By processing the rental through Kindershare, you may have access to our public and product liability insurance policy.
Ensuring the transaction is processed through Kindershare helps cover our running costs and will make sure we stay online to help you next time you need an item.
You will also miss out on a rating which will help with future rentals. Finally, we are unable to assist with any disputes for transactions taking place outside our website.
The hold is placed on your credit card and works like a security bond - similar to when you check into a hotel. The hold is released 48 hours after the items are returned in good working order to the owner. The hold fee is determined by the owner of the item.
We hope everyone is safe. Please cease using the car seat and contact us so that we can make appropriate arrangements.
Send a message to the owner and advise them of the damage. They will contact Kindershare and we will review the damage and charge your credit card the Bond amount.
If the item is no longer useable and the Owner has selected a Bond amount that is 20% or more than the replacement cost of the rented item, Kindershare will also place an additional charge on your credit card, as further described in Our Terms. This charge will be 75% of the market value of a replacement item,deducted to take into account any bond you have paid. For example, if the item’s replacement value is $1,000 and you paid a $200 bond, you will be charged ($1,000 * 0.75) - $200 = $550.
If the item is not returned by the return date, Kindershare will charge your credit card the Bond amount.
Kindershare will also place an additional charge on your credit card, as further described in our Terms (hyperlink). This charge will be 75% of the market value of a replacement item, deducted to take into account any bond you have paid. For example, if the item was $1,000 and you paid a $200 bond, you will be charged ($1,000 * 0.75) - $200 = $550.
Please click on your profile photo then click on “my rental code” to retrieve your code. Send a message to the owner advising them of the code to allow the transaction to be processed.
Please contact the owner via the platform to ask for an extension to the rental agreement. If the owner agrees to extend the hire, please contact us (link) to advised of the agreed new return date. Kindershare will process an additional rental fee to your credit card.
If you extend the rental agreement outside of the platform, insurance coverage will no longer apply.
Yes, however currently there is no insurance coverage for the United States or Canada. As such, items should not be taken to those countries, or will not otherwise have the benefit of insurance coverage.
Some owners may chose to send a special offer to you. Please contact them using the "contact" button on the listing with your travel dates.
Click here, select the category your item belongs in. - Specify the duration you offer items for eg. days, weeks or months. For example you could offer a travel cot on a weekly basis, but a bassinet on a monthly basis. Please note we have a $5 minimum fee "per hire".
- The Renter sends a request to the Owner for an item. Credit card details are provided
- You accept the booking within 3 days (but ideally much earlier!) and the renter’s credit card is charged for both the rental fee and the bond.
- On pickup day, meet with the renter and ensure you request the unique code word. Once the code word has been entered, Kindershare will release the rental fee (less applicable charges) to you – it may take about 2 days to arrive in your bank account.
- On the day of the return, inspect your goods. If you are happy with everything,the bond will be returned to the Renter.
- In the unlikely case of an issue, please lodge a claim with Kindershare within 24 hours of the agreed Return Date so that we can pause the bond return and initiate a dispute.
The renter will provide a code word to you when they pickup the goods. It is how Kindershare knows that an item has been picked up and will need to be entered so that payment can be released to you.
Yes, in the same way that many taxi drivers also use Uber to get rides, you can list your products to attract more customers to your business. Yes, in the same way that many taxi drivers also use Uber to get rides, you can list your products to attract more customers to your business. Please remember to register as a business and include your ABN.
By processing the rental through Kindershare, your product is covered by the Kindershare Guarantee. If the renter damages your item, you may be eligible for a payment in line with our terms. Additionally, any coverage that may be available through our insurance policy will also not be available.
Ensuring the transaction is processed through Kindershare helps cover our running costs and will make sure we stay online to help you next time you want to rent out an item. You will also miss out on a rating which will help with future rentals.We are unable to assist with any disputes for transactions taking place outside our website.
If you are OK to extend the rental dates, please respond to their message on Kindershare advising you are OK to extend the rental. Please then contact us (link) and we will charge an additional payment to their credit card and we will pass this (less any applicable fees) onto you. Please ensure any messages are sent via the Kindershare platform.
Please note that if you extend the rental agreement outside of the platform, insurance coverage and the Kindershare Guarantee will no longer apply.
Please ensure you notify us within 24 hours of the agreed rental return date. We will review the damage and may provide payments in line with the Kindershare Guarantee, detailed in Our Terms.
Please note, in line with our terms, failure to notify Kindershare of a failure to return,or damage to the goods, within 24 hours of the end of the rental period may result in claims to the bond or under the Kindershare Guarantee being denied.
The Kindershare Guarantee excludes reasonable wear and tear and other situations where compensation is not available.
It is up to you to determine the value of the bond. Please note the Kindershare Guarantee will only apply where the Bond is set at 20% or higher than the replacement cost of the relevant item.
The Kindershare Guarantee provides peace of mind to owners. In the case of damage or your item not being returned, Kindershare may pay up to 75% of the replacement cost of the relevant item. For example, if the item’s replacement value is $1,000 and you had set a $200 bond, Kindershare will pay you ($1000 * 0.75) - $200 = $550.
To be eligible for the Kindershare Guarantee, your bond must be set at 20% of the replacement cost of the relevant item. Please note that reasonable wear & tear is excluded from the Kindershare Guarantee.
Detailed descriptions of the Kindershare Guarantee are available in our Terms
The Australian Taxation Office have produced a number of easy-to- understand videos and fact sheets to help you determine if you need to pay tax on items rented. Please seek further information from your accountant or the ATO as we are unable to provide detailed advice.
You can see the payment you’ll receive on your individual item listing page. The payment you’ll receive is your listed rental amount, less the Kindershare fee of 13%. We often have promotion codes providing a discount, so please like us on Facebook to be the first to find out.
The payment will not release until you have entered the verification code provided by the renter on pickup. Click on your profile, select the rental agreement and then enter the code. The payment will release to your account approximately 48 hours later.
Once the renter contacts you using the "contact" button, you can click on the "send special offer" button. You will need to enter the dates of hire & amount, then the usual checkout process will continue.
Hints for listing a product
The price you list your products for is completely up to you.
Have a look at the product online – how cheaply can you buy it new? on Gumtree? On Ebay? How much have others listed your item for on our site? If it is the first time you are renting a product out, you might need to rent it slightly cheaper to attract your first ‘rating’.
Laterally consider your competitors – if you have a YoYo Stroller, your target market would include travellers who also have the option of buying a cheap travel pram.
Please remember, Kindershare charges a fee to cover the Kindershare Guarantee and the costs associated with managing the site.
Consider including a link to the product manual online – this will help the renter setup the equipment and use it properly
Ensure that you use actual photos of your products, rather than just photos from a website.Photos should also show any pre-existing wear and tear to avoid you misrepresenting the quality of your item to renters. Please keep in mind it is illegal to make statements that are incorrect or are likely to create a false impression – this is important not just with your product listing, but also any photos you provide.
The shipping option allows you to earn a bit of extra money by delivering the goods directly to the renter. This way new parents can still have access to the best items without having to attempt to leave the house with a new baby. Simply decide your delivery fee and ensure you specify how far you are willing to drive for that fee.
Items that are over 7 years old at the date of listing must not be listed on the site.Please refer to our Terms for additional information.
Share your listing on Facebook and Instagram using the buttons on your product page.
Make sure people know about it. If you are a member of a parents’ group online, let them know what you have to share.
Have a look around your house and think about all those items you have sitting around and are rarely using – is it something someone else might need for a while?
Keep in mind also that the rental market for lower-cost items is limited – if you can purchase an Ikea high chair for $30, how much would someone be willing to rent that from you?
The discount code needs to be entered against each item you have listed on Kindershare.Simply login to Kindershare, click on your profile and select one of your items. Click on the “Edit listing” icon and enter the discount code under the “Promo code” button.