Talk me through how I rent step-by-step
- Request an item and enter your credit card details to Kindershare.
- Once the owner has accepted your request, your credit card will be charged the fee. A hold will also be placed on your credit card for the bond amount – this is similar to one that is taken when you check into a hotel.
- On the day of pickup, collect the item and provide your code word to the owner.Check the item for any pre-existing damages and take photos if required.
- On the return date, return the item to the Owner. The owner will check the item and if there are no issues, the bond will be released in 2 days.
Are there any additional fees for renters using Kindershare?
If the items you rent are damaged or not returned, additional charges may be payable.Please refer to the specific FAQ below.
I need an item for a week but it is listed for monthly rent only.
Why is a code word necessary?
What happens if the owner doesn’t provide the goods / does not look like the picture
The owner has suggested we cancel the booking and make the payment directly
Ensuring the transaction is processed through Kindershare helps cover our running costs and will make sure we stay online to help you next time you need an item.
You will also miss out on a rating which will help with future rentals. Finally, we are unable to assist with any disputes for transactions taking place outside our website.
What is the hold amount?
I have rented a car seat and the vehicle has been in a car accident
I have rented an item and it has been damaged
If the item is no longer useable and the Owner has selected a Bond amount that is 20% or more than the replacement cost of the rented item, Kindershare will also place an additional charge on your credit card, as further described in Our Terms. This charge will be 75% of the market value of a replacement item,deducted to take into account any bond you have paid. For example, if the item’s replacement value is $1,000 and you paid a $200 bond, you will be charged ($1,000 * 0.75) – $200 = $550.
What happens if I do not return the item?
Kindershare will also place an additional charge on your credit card, as further described in our Terms (hyperlink). This charge will be 75% of the market value of a replacement item, deducted to take into account any bond you have paid. For example, if the item was $1,000 and you paid a $200 bond, you will be charged ($1,000 * 0.75) – $200 = $550.
I have picked up an item but forgot to give the code to give to the owner
I need to extend the period of my rental
If you extend the rental agreement outside of the platform, insurance coverage will no longer apply.
Can I take my items overseas?
Are special offers available?
When does my bond get returned to me?
Provided your item is returned to the owner on time and in good condition, the bond is released on our systems no later than 2 days after the return date. The bond amount will then ‘drop off’ your statement (you will not usually see a reversal – the line will disappear).
If you paid on credit card, the amount will usually drop off your internet banking immediately. We have had some reports of bonds paid via debit cards taking a few days longer than credit card. If the item has been marked returned on our system, but your bond has not yet been returned, please contact your bank to receive an estimate, or get in touch and we can see if there is anything we can do to speed it up!